Privacy Policy

This page explains how Joe Fortune collects, uses, stores, and protects personal information provided by players. Reading through these details helps users understand what data is gathered during registration, gameplay, and financial transactions, and what rights apply to that information under the platform’s operating terms.

What Information Joe Fortune Collects

When a player creates an account at the online casino Joe Fortune, certain personal details are required to complete registration. These include full name, date of birth, email address, mobile number, country of residence, and ZIP or postcode. A four-digit security PIN and a password meeting defined complexity rules are also set during sign-up.

Beyond registration data, the platform may collect additional information during normal account activity. This includes transaction records, deposit and withdrawal history, game session data, device identifiers, IP addresses, and browser or operating system details. When KYC verification is requested before a withdrawal, government-issued identity documents and proof of address may also be submitted and stored.

Financial and Payment Data

All payment activity passes through the cashier system operated by Ridley Media N.V. under Curaçao licence OGL/2024/676/0726. When a deposit or withdrawal is processed, relevant transaction details are recorded. For cryptocurrency payments, the platform converts funds into AUD upon crediting, and the corresponding blockchain transaction reference may be retained. Card details processed through Visa or Mastercard are handled in line with applicable payment-industry security standards. Joe Fortune does not publish that it stores raw card numbers beyond what is required for transaction processing.

Cookies and Tracking

Like most online casinos, the platform uses cookies and similar tracking technologies to support account sessions, remember user preferences, and analyse site usage. Players accessing the platform through a mobile browser on iOS or Android, or through the optional web-based installer, are subject to the same cookie practices as desktop users. Cookie preferences can typically be managed through browser settings, though disabling certain cookies may affect the functionality of the account area.

How Personal Data Is Used

Collected information serves several operational purposes. The primary uses include:

• Verifying player identity and age (18+ requirement) during registration and KYC checks
• Processing deposits and withdrawals, including anti-money-laundering and fraud screening
• Delivering bonuses, free spins, and rewards through the Joe’s Rewards programme and promotional offers
• Sending account-related communications such as transaction confirmations, security alerts, and support responses
• Improving the platform’s services, game catalogue, and promotional targeting based on anonymised usage patterns
• Meeting legal and regulatory obligations under the Curaçao Gaming Authority licence

Personal data is not used to make automated decisions that produce significant legal effects without human review, according to the standard practices outlined in offshore casino operating terms.

Data Sharing and Third Parties

Joe Fortune may share player data with selected third parties where necessary to operate the service. These include payment processors such as MatchPay, card networks, and cryptocurrency infrastructure providers. Game software suppliers - including RealTime Gaming, Pragmatic Play, Rival Gaming, Visionary iGaming, and Fresh Deck Studios - may receive anonymised or session-level data to support game delivery and fairness certification.

Personal details may also be disclosed to regulatory bodies, law enforcement, or fraud prevention services where required by law or where Ridley Media N.V. has a legitimate legal obligation to do so. The platform does not sell personal information to unrelated marketing organisations.

Data Security Measures

Joe Fortune states that it applies bank-level SSL encryption to protect data in transit between the player’s device and the casino’s servers. The same class of encryption used by banks and financial institutions is referenced on the official site. Two-factor authentication (2FA) is available as an additional account security layer, and players are encouraged to enable it through account settings to protect both personal data and funds.

KYC documents submitted for withdrawal verification are handled by the finance team under anti-money-laundering protocols. These records are retained for compliance purposes in line with the operator’s obligations under Curaçao licensing rules. Account access is controlled through password and PIN authentication, with a defined complexity policy requiring uppercase and lowercase letters, a number, and a special character in passwords of 8-16 characters.

Data Retention

Account data is retained while the account remains active. If an account becomes dormant - defined as 18 months of inactivity - the platform’s terms provide for a notice process before any remaining balance is removed. Data held for regulatory or compliance purposes, including KYC records and transaction histories, may be retained beyond the active account period in line with applicable legal requirements.

Player Rights Regarding Personal Data

Players may have rights relating to the personal information held about them, subject to the governing jurisdiction of Curaçao and the operator’s terms. These rights can include requesting access to stored data, requesting correction of inaccurate details, and requesting account closure. Permanent account closure, particularly where gambling-related, is treated as a final step and is processed through customer support.

For any data-related requests, the 24/7 live chat service is the primary contact channel. A formal complaints path also exists: players may escalate to a supervisor, then a senior manager, and finally to an external Dispute Resolution Office. The external dispute window begins no earlier than 7 days and closes no later than 6 months after the issue arose.

For a broader view of how the platform approaches player welfare, the Joe Fortune responsible gambling page covers deposit limits, self-exclusion options, and links to Australian support services including the National Gambling Helpline at 1800 858 858.

Changes to This Policy

Joe Fortune reserves the right to update this privacy policy at any time. Changes take effect when the revised version is published on the platform. Players are responsible for reviewing the policy periodically. Continued use of the account following a policy update constitutes acceptance of the revised terms. Significant changes may be communicated through account notifications or email where required by the operator’s standard practices.